SHIPPING (Continental U.S.)
Four shipping options are offered for merchandise delivery:
|Order Amount||Standard Shipping||Store Pickup*|
|Up to $50.00||$7.99||FREE|
|$100.01 and up (excludes bikes)||FREE||FREE|
-Orders usually ship one business day after being placed.
-Please note that some items may be subject to additional shipping and handling charges because of size or weight.
-Sorry, but we do not ship outside of the Continental U.S.
FREE IN-STORE PICKUP
Most orders will be ready within one business day. However, please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away, we ask that you call us to confirm that the product is available before heading to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
Pumpkinvine Cyclery staff will deliver your order to you, if you live within 6 miles of our store. For delivery 6-10 miles, we charge an additional $10. We do not deliver beyond 10 miles at this time. Many orders will be ready for delivery within one-two business days. However, please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items, like bicycles, may require additional processing time for assembly. We will call or email you once your order is ready for pickup. Unless special arrangements are made in advance, a delivery time must be set within 15 days or a 10% restocking fee may be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
We want you to love whatever you’ve purchased! If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back within 30 days. See details and exceptions below.
General Return Policy:
- New (unused/unridden/unworn) merchandise can be returned for a period of 30 days after purchase.
- Merchandise returned within 30 days that appears used, or is not in the original packaging, will be subject to a restocking fee.
- Non-refundable items include labor fees (i.e., mechanical services, custom built wheels or bicycles, etc.), installed parts, rentals, required layaway & special order deposits, and close-out items.
- All special orders require a non-refundable deposit of 50%.
- Unless previous arrangements have been made, special orders must be picked up within 15 days of order.
- Online Orders must be returned via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise.
- Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.
PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.